As a market-leading technology partner, our client is the IT service provider in the public sector. The company operates and develops more than 400 IT applications and e-government solutions.
Your area of responsibility includes
First level support for end customers
Recording, processing and completing inquiries as quickly as possible using an internal ticket system
Documentation of user data
Your background is convincing
Completed training (apprenticeship, HTL, HAK or similar)
3 years experience in the help desk area
Excellent knowledge of MS Office (Word / Excel)
Versatility in dealing with ticketing systems (ideally BMC)
PC hardware knowledge (Windows / Intel) and experience in using browsers (Internet Explorer, Mozilla Firefox, Google Chrome)
See good knowledge of German
This is what our client offers
an outstanding range of advanced training
excellent career options and attractive careers
flexible, fair and family-friendly working time models
Are you ready for this exciting activity?
Then we look forward to receiving your detailed application (with reference number 1030171108-1HD) using the form below. The salary for this position is 28.000 (depending on qualification and agreement, a significant overpayment is possible). In terms of the GIBG, we address women and men.
Application help desk agent
(Please note the Ref.No. 1030171108-1HD in the "Subject" line)
In order to provide you with an optimal experience, we use technologies such as cookies to store and/or access device information. If you agree to these technologies, we can process data such as surfing behavior or unique IDs on this website. If you do not give or withdraw your consent, certain features and functions may be affected.
Functional
Always active
The technical storage or access is absolutely necessary for the legitimate purpose of enabling the use of a certain service that is expressly requested by the subscriber or user, or for the sole purpose of transmitting a message via an electronic communication network.
preferences
Technical storage or access is necessary for the legitimate purpose of storing presets that have not been requested by the subscriber or user.
Statistics
The technical storage or the access, which takes place exclusively for statistical purposes.Technical storage or access that is used exclusively for anonymous statistical purposes. Without a request, the voluntary consent of your Internet service provider or additional records from third parties, the information stored or retrieved for this purpose cannot generally be used to identify you.
Marketing
The technical storage or access is required to create user profiles, to send advertising or to track the user on a website or across several websites for similar marketing purposes.
As a market-leading technology partner, our client is the IT service provider in the public sector. The company operates and develops more than 400 IT applications and e-government solutions.